Shipping policy

SHIPPING POLICY

Where we ship
We currently ship to the United Kingdom and Ireland.

Processing time
Orders are processed within 1–2 business days of payment. Orders placed
after 2pm on a Friday, or on weekends and bank holidays, begin processing
the next business day.

Delivery estimates are not guaranteed. Delays can occur during peak periods
or due to circumstances outside our control, including carrier delays,
customs processing and adverse weather.

Shipping costs
Standard shipping is free on all orders to the UK and Ireland. Any expedited
options and their costs are shown at checkout before you pay.

Tracking
You'll receive a confirmation email as soon as your order is dispatched,
including a tracking number and a link to follow your parcel. Tracking can
take up to 48 hours to show its first scan. You can also track your order at
any time via the Track Order page on our site.

Split deliveries
If you order more than one item, they may arrive separately and on different
days. You will not be charged extra for this.

Customs, duties and taxes
Prices shown at checkout include all applicable taxes and duties. You will
not be asked to pay anything further on delivery.

Incorrect addresses
Please check your delivery address carefully at checkout. We cannot redirect
a parcel once it has been dispatched. If a parcel is returned to us because
of an incorrect or incomplete address, we'll contact you to arrange
redelivery, which may incur a further shipping charge.

Damaged on arrival
If your order arrives damaged, email us within 48 hours of delivery with your
order number and photos of the item and packaging. We'll arrange a
replacement or refund at no cost to you.

Your right to cancel
Separate from this policy, you have the right to cancel your order within 14
days of receiving it and return it for a refund. See our Refund Policy for
details.

Contact
Questions about your delivery? Email lumiscastore@outlook.com and we'll reply
within 1 business day.